Customer Help
Our team is here to assist.
Common purchase queries answered
Orders and Shipping
We ship all our products 2-day Fedex
2-Day shipping is weekdays only – Fedex will not deliver on the weekend
Packages will only be shipped Monday-Thursday as long as the order is placed before noon the day of. Orders placed on Friday will ship out the next Monday
Once you place an order an account will be created with your email address.
Login to “My Account” and you can manage your information there.
We do not provide tracking numnbers automatically – if you would like your tracking number please contact us with your order #.
We do not maintain a record of your credit card.
Sales tax is charged for orders shipping to MA delivery addresses.
Due to the highly perishable nature of our products we only ship to the continental USA.
We will attempt to ship your order in one box based on availability of inventory and shipping containers.
Other Issues
Frequently Asked Questions
All sales are final and we do not provide returns or refunds.
If you received the wrong item please contact us.
If your order arrived damaged please photograph the box and the damage and contact the carrier.
Please contact us. Call (413) 637-9820. We only provide support during normal business hours.
Changes may be possible before the order has shipped but will delay your order. Please contact us.
If the order has not shipped yet, please contact us. If the order has shipped contact the carrier about redirection.
We do not provide for back-orders of pre-sales. Our inventory varies daily.