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Customer Help

Our team is here to assist.

Common purchase queries answered

Orders and Shipping

Our orders ship fedex standard overnight or two-day only. We do not guarantee that your order will ship the same day you placed it nor the performance of the shipping company.

Once you place an order an account will be created with your email address.

Login to “My Account” and you can manage your information there.

Once your order has shipped you will receive an email with a tracking number.

We do not maintain a record of your credit card.

Sales tax is charged for orders shipping to MA delivery addresses.

Due to the highly perishable nature of our products we only ship to the continental USA.

We will attempt to ship your order in one box based on availability of inventory and shipping containers.

Other Issues

Frequently Asked Questions

All sales are final and we do not provide returns or refunds.

If you received the wrong item please contact us.

If your order arrived damaged please photograph the box and the damage and contact the carrier.

Please contact us. Call (413) 637-9820. We only provide support during normal business hours.

Changes may be possible before the order has shipped but will delay your order. Please contact us.

If the order has not shipped yet, please contact us. If the order has shipped contact the carrier about redirection.

We do not provide for back-orders of pre-sales. Our inventory varies daily.

We Ship to the USA

Due to the perishable nature of chocolates we only ship to USA addresses

2 Day Service

Shipped With Care

Personal Support

Contact Us with Special Requests

100% Secure Checkout

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About

Chocolate Springs Café
55 Pittsfield Rd
Lenox, MA 01240-2123 USA
Phone: (413) 637-9820

Hours:
OPEN 9:00 AM to 7:00 PM
Closed on TUESDAYS

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